rainbet Privacy Policy — How Your Personal Data Is Collected, Used, and Protected

When you create an account on rainbet, we collect the personal information you provide during registration, which includes your name, date of birth, email address, and contact number. We also collect information related to your activity on the platform, such as login timestamps, game session data, transaction records, and device information including your browser type and IP address. This information is necessary for us to verify your identity, process your transactions in Philippine pesos, and maintain the security and integrity of your account. In addition, we may collect information you voluntarily provide when you contact our support team, such as the content of your messages and any attachments you send. We do not collect sensitive personal information such as government-issued ID numbers unless it is specifically required for identity verification purposes under applicable Philippine regulations. All data collection is carried out in accordance with the Data Privacy Act of 2012 of the Philippines, and we only collect information that is adequate, relevant, and not excessive in relation to the purposes for which it is processed.

The personal information we collect is used primarily to operate and improve the rainbet platform for users in the Philippines. Specifically, we use your data to create and manage your account, process deposits and withdrawals in Philippine pesos, verify your identity as required by applicable regulations, and provide customer support when you reach out to us. We also use aggregated and anonymised data to analyse platform usage patterns, identify technical issues, and improve the overall user experience across our Casino, Betting, Bingo, and Fish Game sections. From time to time, we may use your contact information to send you important service-related notifications, such as updates to this Privacy Policy, changes to our Terms and Conditions, or security alerts related to your account. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. We will never sell, rent, or trade your personal information to any third party for their own marketing purposes, and we do not use your data to build advertising profiles for external platforms.

rainbet does not sell or share your personal information with third parties for commercial purposes. However, there are limited circumstances in which we may need to disclose your information to trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers. Any third party that receives your data on our behalf is contractually required to handle it securely, use it only for the specific purpose for which it was shared, and comply with applicable data protection laws. We may also disclose your information where we are legally required to do so, such as in response to a valid court order, a request from a Philippine government authority, or to prevent fraud or protect the safety of our users. In the event that rainbet undergoes a business restructuring or change of ownership, your personal data may be transferred as part of that process, and you will be notified of any such change in advance where reasonably practicable. We will never share your data with any entity that intends to use it for purposes that are incompatible with this Privacy Policy.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by applicable Philippine laws and regulations governing financial records and online entertainment platforms. When your data is no longer needed for the purposes for which it was collected, we will securely delete or anonymise it in accordance with our internal data retention schedule. rainbet implements reasonable technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. These measures include encryption of data in transit using industry-standard protocols, access controls that limit who within our organisation can view your personal data, and regular security reviews of our systems and processes. While we take data security seriously and invest in appropriate safeguards, no online platform can guarantee absolute security against all possible threats, and you should also take steps to protect your own account by using a strong, unique password and keeping your login credentials confidential. If you suspect that your account has been compromised or that your personal data has been accessed without authorisation, please contact our support team immediately so we can take appropriate action.

As a user of the rainbet platform based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012, including the right to be informed about how your data is being used, the right to access a copy of the personal information we hold about you, and the right to request corrections to any inaccurate or incomplete data. You also have the right to request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose for which it was collected or when you withdraw your consent to its processing. To exercise any of these rights, you may contact our support team using the contact details provided on this platform, and we will respond to your request within a reasonable timeframe in accordance with applicable law. Please note that some requests may be subject to limitations where we are required by law to retain certain records, or where fulfilling the request would affect the security or integrity of the platform. If you believe that your data privacy rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to handling all data rights requests fairly, transparently, and without undue delay.

rainbet may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or the features and services available on the platform. When we make changes, the updated policy will be published on this page with a revised effective date, and we encourage you to review it periodically so that you remain informed about how your personal information is being handled. If the changes are material — meaning they significantly affect your rights or the way we process your data — we will make reasonable efforts to notify registered users through available communication channels before the changes take effect. Your continued use of the rainbet platform after any updated policy has been published constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you should stop using the platform and contact support to arrange account closure. For any questions about this Privacy Policy or about how your data is handled, please visit the FAQ page or reach out to our support team directly.